COVID-19 Information - Britten Sinfonia - What's On

COVID-19 Information

Britten Sinfonia is working closely with its partner venues to ensure that concerts can take place during the pandemic in the safest possible way, allowing you to book to any of our events with confidence. This page will be regularly updated to reflect the latest information available.

Saffron Hall, Saffron Walden
Britten Sinfonia and Saffron Hall are committed to the safety of the audience, staff and performers at all events. Find out more how Saffron Hall keeps audiences safe here.

Barbican, London
The Barbican Centre is a Covid-secure venue and is following the latest government guidelines. Find out more about how the Barbican keeps audiences safe here.

St Andrew’s Hall, Norwich
Keeping our audiences, artists and staff safe is our priority and we are therefore taking the following measures:

  • Reducing the capacity of the Hall
  • Mandatory face coverings throughout the performance (unless exempt)
  • Shorter concerts
  • Contactless digital ticketing
  • Staggered arrival times
  • Enhanced cleaning
  • Hand sanitiser available throughout the building

If you or any of your household or bubble are showing symptoms of COVID-19 in the run up to an event, we ask that you DO NOT visit St Andrew’s Hall. Please instead contact us by emailing [email protected] or calling the box office on 01603 630000 and we will arrange a refund for the cost of your tickets.

We will be supporting NHS Test and Trace. Please note that by booking for a socially distanced event, you agree that your contact details may be shared with NHS Test and Trace if requested by NHS England. If you are not happy for us to share your contact details with NHS Test and Trace, please let us know directly.

Upon arrival you will have the opportunity to ‘check in’ using the NHS COVID-19 App. You will find more details about the NHS COVID 19 App here. You are not required to use this service, however it can be useful in helping you remember where you have been if asked by NHS Test and Trace.


Do I have to book in advance?
We are not able to offer a physical box office service at socially-distanced performances so tickets must be booked in advance.

Can I pick my tickets up at St Andrew’s Hall or from Norwich Theatre?
We are not able to offer a ticket collection service at the moment. Instead, we will send your tickets to you as a PDF attached to an email.

Can I book tickets next to people who aren’t in my household or bubble?
From 2 December 2020, Norwich has a local COVID alert level of high (tier 2), which prohibits people from different households or bubbles mixing indoors. Please do not make any bookings in which different households or bubbles are seated together in adjacent seats. If you have already made a booking which includes people from more than household or bubble please get in touch and we will reconfigure your booking so that it falls in line with the new restrictions.

Will I get a refund if I am not able to attend the performance?
Yes, we will continue to offer all bookers the opportunity to request a full refund if the concert is substantially changed, postponed or cancelled, or if you are no longer able to attend i.e. you or someone in your household has COVID-19 symptoms.

Before you arrive

When should I arrive?
Arrival times are staggered to avoid crowding at the entrance. Please check your ticket to find your arrival time.

What should I bring with me?
Please bring either a printed or digital copy (on a smartphone or tablet) of your tickets which you will have received by email. Please try to have these tickets to hand when you arrive. We ask that unless you are exempt you also bring a face covering to wear inside the building at all times (unless drinking). Children under 11 are not required to wear a face mask inside the venue.

At St Andrew’s Hall

How will socially distanced seating work in the hall?
Seating will be socially distanced according to latest government guidelines but please note that ticket groups must be from within the same household or bubble. Enhanced cleaning will be in operation at the venue so please do not arrive before the arrival time printed on your ticket (note that this will be before the concert’s advertised start time). The bar will not be open during the concert; audience members may wish to bring a bottle of water if needed

Do I have to wear a mask?
Britten Sinfonia and St Andrew’s Hall request that all audience members wear a mask inside the concert hall unless exempt. Children under 11 are not required to wear a face mask inside the hall.

Where should I park and what entrance should I use?
When you arrive you can park as normal and enter using any the main door. Stewards will be on hand to guide you in the right direction. Once you have been admitted into the hall and your tickets have been checked, please head to your seats straight away and avoid mingling with other audience members.

Will toilet facilities be available?
Yes, the female, male and accessible toilets will be available for use before and after the performance. We ask that you only use the facilities if necessary.

Will drinks be available?
The bar will not be open. If you are likely to require a drink during the concert, please bring a bottle of water. Whilst drinking, you may remove your mask. Please note, this is the only exception to this rule, and masks must be replaced as soon as you finish drinking.


All seating in our socially-distanced format will be on ground level and step-free accessible. There are designated spaces for wheelchair users.

If you have any queries about accessibility please email [email protected].